FAQ

[Delivery]

• What is the minimum number of calendar days required for a scheduled order? 
• Catering orders must be placed at least 3 days in advance from the fulfilment delivery date.
• What is the order cut-off time for the day?
• The order cut-off time is 1pm every day.
• Can I do self pick up?
• Self pick up is available for fulfilment from 15 September. Collection is available at ION Orchard Paris Baguette (#B1-15B).
• How far in advance can I place an order?
• You can place an order up to 45 days in advance. However, please note that some items may become unavailable or be discontinued after a certain period. If this occurs, we will reach out to you and suggest alternative options of equal value.
• I'm unable to choose my preferred delivery time. What can I do?
• There is a limited number of slots for each delivery time. If your preferred delivery time is unavailable, please choose the next closest option.
• Can I change the delivery date or time for my confirmed orders?
• Requests for changes must be submitted and acknowledged at least 3 days prior to the original delivery date. All changes are subject to approval. Please email [email protected]
• What is the cost of delivery fee?
• We provide delivery services across the entire island, and delivery fees vary based on your location. During peak seasons, additional charges may apply. The standard delivery fee begins at $20.
• What are your delivery hours?
• Our delivery hours begin at 8AM, and the last available slot is at 7PM.
• Do you offer delivery on public holidays?
• Yes, we are pleased to serve you every day, including public holidays, rain or shine!

[Food Related]

• How long can I store the food?
• Our food is best consumed within 2 hours of receival. Please do not store our products in hot areas (e.g., a hot car) or in direct sunlight. All cake products should be kept chilled for optimal freshness.
• How many servings does a whole cake provide?
• A whole cake serves between 8 to 12 people, although this is an estimated guide. The actual number of slices may vary depending on your preferred portion size and how the cake is served and consumed.
• Can I request customizations (e.g remove nuts from salad or lettering on cake)
• Unfortunately, Paris Baguette Catering does not allow customization on any of the products.
• What happens if the product I ordered becomes unavailable close to the fulfilment date?
• If a product is unavailable, you can choose to either switch it for a similar product or receive a refund for the unavailable item.
• Are you Halal certified?
• Paris Baguette Singapore is not Halal-certified. However, we are operating on no pork no lard basis. All meat ingredients used in our kitchens are Halal-certified.
• Do you offer alcoholic beverages?
• Paris Baguette catering menu does not serve any alcoholic drinks.

[Generic Inquiry]

• Are cutlery sets provided with my order?
• Cutlery is not provided, but you can purchase a set for 50 pax that includes forks, plates, and napkins.
• When will my order be confirmed?
• Your order will be confirmed automatically once payment is made. You will receive a confirmation email within 12 hours.
• Can I change items in my confirmed orders?
• If you need to make any changes to your order, please email [email protected]
• Can I cancel my order?
• Cancellations are subject to approval.
• Receive a 100% refund for orders cancelled 7 days or more before the fulfilment date.
• Receive a 50% refund for orders cancelled less than 7 days before the fulfilment date.
• No refund for orders cancelled less than 3 days before the fulfilment date
• If my order is cancelled, when will I receive my refund?
• Refunds will be processed within 5-10 working days.
• My question is not addressed in this FAQ. What should I do?
• Please email [email protected]
• We will respond to your email within 3 to 5 working days.

Terms and Conditions

Disclaimer: The images shown are for illustration purposes only and may not be an exact representation of the product. 

ACCEPTANCE AND CONFIRMATION OF ORDER 

The client may place an order on the website. The process for placing an order is as following:  

• Choose your products and add them to cart 
• Validate the contents of the cart 
• Provide information regarding the client personal details 
• Indicate pick up dates and time 
• Indicate remarks as well as preferred payment method 
• Accept the GTC 
• Confirm the order 
• Validate payment The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
   

PAYMENT (SECURE TRANSACTIONS) Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.The products remain the property of the vendor until it receives full payment of the price.
 

EXCHANGE POLICY: REFUNDS/CANCELLATIONS No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.
 

UNAVAILABILITY OF PRODUCTS The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
 

INTELLECTUAL PROPERTY Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
 

PROHIBITION OF SALES OUTSIDE THE NETWORK The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate. 

APPLICABLE LAW AND DISPUTES The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.